Help Center & FAQ
(contact + Assist)

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4.5 Users ratings.

Find clear answers about music distribution, release review, royalties, payout requests, ISRC/UPC, copyright claims, Content ID, catalog migration, and support requirements.

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QA RELEASE
FAST
10x
Cumulative Plays
Catalog
20,000,000
SATISFIED
CLIENTS
100%

Our Team

Our team strives to reach new levels of excellence in the music industry, establishing strong and lasting relationships that resonate with every note of music we distribute.

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Ivan Parrales

CEO • Music Industry | Founder

Ivan Parrales is the Founder and CEO of UMW Recordings Inc., leading the company’s vision, strategic direction, partnerships, and long-term expansion within the digital music industry. He oversees UMW’s growth across digital distribution, catalog services, royalty operations, rights support, platform development, and business relationships with artists, labels, managers, and music companies.

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Carlos Holguin

COO | Chief Operating Officer

Carlos Holguin serves as Chief Operating Officer at UMW Recordings Inc., overseeing day-to-day operations, internal coordination, release operations, platform processes, and service execution across key areas of the business. His role helps ensure that UMW operates with structure, consistency, and professional execution across distribution, catalog, support, and internal service areas.

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Wendy Delgado

Release | Operations & Technology

Wendy Delgado supports UMW Recordings Inc. across release operations, internal processes, platform coordination, and operational execution. Her role helps organize release handling, catalog updates, service follow-up, platform-related activity, and day-to-day support between internal teams and distribution operations.

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Valentina Rios

Compliance | Trust & Safety

Valentina Rios works in Compliance, Trust & Safety at UMW Recordings Inc., supporting internal review, documentation control, account verification, rights-sensitive cases, fraud prevention review, and platform policy matters. Her role helps reinforce responsible operations, catalog integrity, and professional oversight across trust-related areas of the business.

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Ricardo Morales

Business Development | Partnerships

Ricardo Morales leads business development and partnerships at UMW Recordings Inc., focusing on commercial opportunities, strategic relationships, label partnerships, artist services, and music business growth. His work supports UMW’s expansion through partnerships aligned with distribution, catalog services, rights administration, and long-term industry positioning.

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Cristina Palacios

Royalties | Rights Manager

Cristina Palacios serves as Royalties and Rights Manager at UMW Recordings Inc., supporting royalty reporting, rights-related data, payout documentation, catalog revenue review, and financial accuracy across distribution operations. Her role helps maintain clarity, organization, and trust in areas connected to royalty statements, rights information, balances, and payment-related support.

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Release Operations

UMW can help artists and labels prepare releases before delivery by reviewing titles, artist names, release dates, audio files, cover art, labels, territories, and required distribution information.

Metadata Control

The team can check metadata accuracy, spelling, artist formatting, UPC/ISRC data, explicit content labels, cover artwork quality, and basic DSP formatting standards before a release moves forward.

Migration & Bulk Import

UMW can support labels migrating from another distributor by organizing catalog data in CSV or Excel, reviewing UPCs and ISRCs, preparing bulk upload files, and reducing errors before importing multiple releases.

Delivery Status

The operations team can monitor release stages such as draft, pending review, ingested, delivered, live, rejected, or requiring correction, helping clients understand what needs to be fixed or confirmed.

Royalties & Statements

UMW can help organize royalty reports, review payment visibility, track balances, explain statement periods, and support clients with questions related to earnings, deductions, payout status, and catalog revenue.

Rights & Claims

The team can review rights-related issues, takedown requests, ownership questions, suspicious activity alerts, duplicate content concerns, platform policy matters, and documentation needed for compliance review.

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Referral program

It is a simple and beneficial way to share our passion for music. So don't wait any longer, join our referral program today and start enjoying the benefits!

Share this link to earn $5 for every record on UMW Recordings, Inc:

39871879 Active

Links to share on networks

Referral program

It is a simple and beneficial way to share our passion for music. So don't wait any longer, join our referral program today and start enjoying the benefits!

Share this link to earn $5 for every record on UMW Recordings, Inc:

39871879 Active

Links to share on networks

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Project / Service

Digital Distribution
+Streaming Advertising
+120% Spotify listeners in 3 months

Benefit: Turn releases into sustainable audience growth.

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Marketing Support

Editorial Publications
+ Social Media Marketing
Community Building: +15,000 actively followers

Benefit: Build real fans before and after every release.

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Marketing Tools

Capital Advance and Publication
- Timely financing and growth in our own catalogue

Benefit: Scale your career without giving up your rights.

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Analytics & Strategy

Data Tracking & Insights Audience behavior analysis
- Campaign performance reports

Benefit: Make decisions based on real data, not guesses.

DSP Reports & Royalty Payment Calendar

A clear monthly view of how DSP reporting, royalty receipt, internal review, balance updates, and white-label payout activity move through the UMW royalty cycle.

January Reporting Cycle

Dates shown are an operational reference. Final payment timing may depend on DSP delivery, royalty receipt, fraud checks, banking review, payment provider processing, and rights disputes.

January

Usage and sales activity period.

01
Report Period

Jan 1 – Jan 31

DSP activity, streams, downloads, adjustments, and platform usage are tracked for the reporting month.

February

DSP reporting window begins.

02
DSP Sends Reports

Feb 1 – Feb 28

DSPs begin delivering usage reports, sales data, corrections, and royalty files to UMW.

March

Expected royalty receipt and UMW review.

03
DSP Royalty Receipt Window
Review
Import
WL Payment
Balance Update

Mar 3 – Mar 23

DSP royalty payments are expected to be received by UMW during this window, subject to DSP delivery, confirmation, banking clearance, corrections, and payment provider processing.

Mar 24 – Mar 31

UMW reviews reports, imports statements, checks adjustments, pays white-label clients, and updates balances.

April

Balance visibility and payout requests.

04
User Payment Requests
WL Pays Users

From Apr 5

End users may request eligible balance payments from their white-label distributor.

WL payout window

White-label clients process user payouts according to their own payout rules and verified payment methods.

May

Final payout continuation window.

05
Requests
WL Payouts

May 1 – May 4

Remaining eligible requests and white-label payout processing may continue into the first days of May.

Report Period Usage month
DSP Reports and royalty receipt
UMW Review and import
User Payment request
WL White-label payout

General Account & Support

What is UMW Recordings Inc.?
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Who can use UMW?
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How do I contact UMW Support?
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What information should I include in a support request?
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What are UMW’s support hours?
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Where can UMW distribute my music?
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Is distribution guaranteed to every platform?
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How long does distribution take?
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How much lead time should I leave before my release date?
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Can UMW reject a release before delivery?
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Release Review, Metadata & Store Delivery

What does UMW review before delivering a release?
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What metadata mistakes can delay my release?
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Can I change my artist name after delivery?
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Can I edit a release after it has been delivered?
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What happens if a DSP rejects my release?
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What are the cover art requirements?
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Can I use AI-generated cover art?
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How long does it take for my music to be published on stores?
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How do I contact support?
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ISRC, UPC & Catalog Migration

What is an ISRC?
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Do I need an ISRC for every track?
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Is an ISRC the same as a UPC
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Can I use my existing ISRCs when moving to UMW?
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Can I move my catalog from another distributor to UMW?
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Will my streams transfer when I move distributors?
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Royalties, Reports & Payouts

When are royalties reported?
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When can I request my royalty payout?
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When will my royalties be paid?
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What does available balance mean?
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What payout methods does UMW support?
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How long does payout delivery take after UMW submits payment?
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Is there a minimum payout threshold?
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Do you charge payout fees, commissions, or deductions?
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Why is my payout amount different from my reported royalties?
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What payout statuses might I see?
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Payout Holds, Audits & Fraud Review

What can delay my payout?
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What is a catalog audit?
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What happens if my account is audited?
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Can royalties be held during an investigation?
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What documents can UMW request before releasing royalties?
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What are DSP clawbacks?
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Can a paid royalty be reversed later?
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YouTube Content ID, Social Monetization & OAC

Does UMW offer YouTube Content ID?
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What content is not eligible for Content ID?
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I received a Content ID claim on my own video. What should I do?
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Is a Content ID claim the same as a copyright strike?
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Why is my song not detected in some videos?
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Can I monetize TikTok, Instagram, Facebook, and other social platforms?
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What is a YouTube Official Artist Channel?
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How can an artist request an Official Artist Channel?
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What happens to my subscribers after OAC approval?
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Video / VEVO Distribution

Does UMW offer music video distribution?
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What is VEVO?
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Can UMW create a VEVO channel?
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Can I distribute a visualizer or lyric video?
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Do I need a different ISRC for a music video?
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Can I correct a video after delivery?
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Can I include social media links or promotional text in a music video?
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Cover Licensing, Copyright Support & UMW Protect

Can UMW help me release a cover song?
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What does cover licensing support include?
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Can UMW help with copyright registration?
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What is UMW Protect?
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Does UMW Protect prove ownership?
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Does UMW store my original file forever?
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DMCA, Rights Claims & Takedowns

What is UMW’s DMCA Policy?
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How do I submit a copyright infringement report?
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What evidence should I include in a rights claim?
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What happens after a valid DMCA notice?
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Can I file a counter-notification?
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Does UMW have a repeat infringer policy?
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Can I request a takedown of my own release?
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Refunds, Billing & Renewals

What is UMW’s refund policy?
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What is the refund window?
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When is a service considered used?
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What makes a refund request ineligible?
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How do I request a refund?
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How long do refunds take if approved?
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Do subscriptions renew automatically?
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What happens if I file a chargeback?
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Marketing, Analytics & Pro Services

Does UMW offer marketing services?
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Do you offer playlist pitching?
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Do you offer profile verification support?
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Do you provide reports and analytics?
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Labels, White-Label Clients & Business Accounts

If I’m a label, how do payouts work for my catalog and artists?
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Can UMW pay my artists directly?
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Can a white-label client set its own payout rules?
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What should labels provide for catalog review?
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What are your office hours?
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Have any further questions about UMW? Contact Us

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Need more help?

Contact UMW Support and include your artist name, release title, UPC, ISRC, platform link, screenshot, statement month, or any evidence related to your request.

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