1.General Refund Conditions

This Policy applies to (i) platform subscription access, (ii) music distribution services, (iii) publishing administration and related royalty services, (iv) add-on services (e.g., video distribution, AI mastering, lyrics sync/fingerprinting, marketing tools), and (v) white label programs, unless a separate written agreement applies to a specific service (e.g., capital advances, sync/TV-film, or legal services).

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2.Refund Eligibility

Subscriptions & Auto-Renewals

Annual subscriptions may auto-renew unless cancelled before the renewal date. Where required by law, we will send a renewal reminder at least 30 days in advance stating price and how to cancel. Upgrades take effect immediately and may be prorated; downgrades take effect at the next billing cycle. Unless required by law, renewal fees are non-refundable once the new term starts.

Service Activation (Start of Service). Service delivery begins when the applicable conditions are met, which may include: (i) electronic acceptance of the agreement (Terms of Use or Subscription Plan), (ii) confirmation of payment, (iii) identity verification/document submission (if applicable), and (iv) account activation or approval by UMW. Merely creating an account does not constitute service activation.

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Evidence of Non-Use

Eligibility requires that no paid features have been accessed. UMW may review access logs, upload records, activations, analytics, and support tickets to confirm non-use. Submitting false or misleading information may result in denial of the request and account action under our Anti-Fraud Policy.

You may request a refund within 72 hours (3 calendar days) from the date of purchase of an annual plan, provided that all the following conditions arestrictly met:

• The  account has not been used to distribute, upload, or publish any content.
• No  advanced or premium features of the plan have been activated.
• No content (music, video, artwork, metadata, etc.) has been uploaded,  processed, or distributed.
• The user has not received personalized support, onboarding, or account  customization.
• The  user has not generated royalty reports, analytics, invoices, or requested  tax documentation.
• The  service was not purchased under a promotional, discounted, or  affiliate-linked rate.

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All refund requests are subject to the Terms of Use, Privacy Policy, and Anti-Fraud Policy of UMW Recordings Inc.

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3.Non-Refundable Items and Scenarios

Refund swill not be granted under any of the following conditions:

• Subscription fees are billed annually (even if pricing is displayed as “per month, billed yearly”). “Monthly” may refer to royalty reporting/payout cycles from DSPs and does not indicate a monthly-billed subscription.
• You  accessed, used, or activated any portion of the service or its features.
• You   breached the Terms of Use or engaged in fraudulent, abusive, or prohibited     conduct.
• You  were suspended or terminated due to copyright violations or policy     breaches.
• Your  refund request was submitted after the 72-hour eligibility window.
• The service was transferred, resold, or gifted to a third party.
• The  purchase was made using a voucher, affiliate code, or third-party  promotional credit.

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4.Refund Processing Time

If your refund request is approved, the refund will be processed as follows:

• Refunds will be issued exclusively to the original payment method used.
• Processing  time may take up to 10 business days, depending on your bank or  payment provider.
• You  will receive written confirmation via email once the refund has been  initiated.

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Effects of Refund. Upon approval and issuance of a refund: (i) your access to paid features may be revoked; (ii) any license granted by UMW to access and use the Services under the plan terminates; and (iii) UMW may retain records as required for legal, tax, audit, or anti-fraud purposes pursuant to our Privacy Policy.

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Chargebacks. Initiating a chargeback without first notifying UMW via finance@umwrecordingsinc.com may violate this Policy. We may suspend or cancel accounts, revoke access, and contest unwarranted disputes with the payment provider. We encourage amicable resolution through our support channels.

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Payments, Currencies & Fees

Royalty Reporting and Monthly Payout Cycles (Not a Subscription Term).

DSPs typically report and remit royalties on a monthly cycle and may issue adjustments. UMW processes and pays royalties to clients according to the applicable payout schedule and compliance requirements. This monthly royalty/reporting cycle is independent from subscription billing and is not a “monthly plan.” Royalties are not “refunds” of subscription fees, and may be subject to adjustments, set-off, holds, or reversals due to DSP corrections, chargebacks, or anti-fraud enforcement.

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5.How to Request a Refund

To submit a refund request within the applicable window, please:

1. Contact us at refund@umwrecordingsinc.com or via Contact Form with subject “Refund Request”.
2. Provide: full name, account email, order ID, purchase date, plan, and a brief explanation.
3. Attach proof of purchase (receipt/invoice).
4. We will acknowledge your request within 2–3 business days and aim to provide a final decision within 10 business days. If more time is required due to complexity or third-party checks, we will notify you in writing.

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6.Charge backs and Abuse

Initiating a chargeback or payment dispute without first contacting our support teamconstitutes a violation of this policy. UMW Recordings Inc. reserves theright to:

• Immediately  suspend or permanently cancel your account
• Revoke access to current and future services
• Block you from making future purchases or registrations

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Important: In the event of disputesinitiated through payment platforms such as Stripe among others undercategories like "Product unacceptable" or "Fraudulent,"without legitimate grounds and without prior contact with support, UMWRecordings Inc. may submit the following as evidence:

• Acceptance of this policy at the time of purchase
• Logs of  account usage, access to services, and any performed activity
• Screenshots  and original billing records

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Additional Clause: The customer agrees that initiating a dispute or chargeback without verifiablejustification and without having first requested assistance through our supportchannels constitutes a serious violation of this policy. This may result inpermanent suspension of the account, loss of service access, and denial offuture transactions.

We reserve the right to challenge such disputes with the relevant financialinstitution and request reinstatement of withheld funds. We strongly recommendresolving any issues amicably through our support channels before taking anyexternal action.

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Jurisdiction-Specific Mandatory Rights.

Certain consumer rights may override parts of this Policy. For example, in the EU/UK, consumers may have a 14-day withdrawal right for digital services not yet supplied/initiated. Where such laws apply, UMW will honor those rights. This clause prevails in the event of conflict.

For EU/UK consumers: where you expressly request immediate performance of a digital service, you acknowledge that the statutory withdrawal right may be lost once the service has begun (where applicable by law).

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7.Policy Amendments

UMW Recordings Inc. reserves the right to modify this Refund Policy at any time.Changes will take effect upon being published on our website. However, material modifications will not apply retroactively to existing transactions withoutreasonable prior notice.

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8.Governing Law and Jurisdiction

This Refund Policy shall be governed by the laws of the Republic of Ecuador.

Dispute Resolution: Any dispute arising from or related to this Refund Policy shall be resolved in accordance with Section 19 (Dispute Resolution) of our Terms & Conditions (binding arbitration). Courts in Guayaquil, Ecuador shall have jurisdiction solely for (i) provisional/injunctive relief in aid of arbitration or (ii) enforcement of arbitral awards, as stated in our Terms & Conditions.